Refund policy

Last updated: October 1, 2026

At Picksy, we want you to be happy with every order. Please read this policy carefully before placing an order.

Damaged or defective items

If your item arrives damaged or defective, we will make it right. You can request a replacement, exchange or refund for the affected item.

Contact us within 7 days of delivery at contact@picksylb.com.
Include your order number and clear photos showing the damage or defect, and the packaging if possible.
Keep the item and its original packaging until your request is reviewed.

What is not eligible

Requests made more than 7 days after delivery.
Items damaged by misuse, accidents or normal wear after delivery.
Change of mind, or items that are used or missing parts or packaging.

How it works

Email us with your order number and photos.
We review your request and reply with the next steps.
If approved, we arrange collection of the item and send a replacement, or issue your refund.

When an item is damaged or defective, we cover the delivery costs for the collection and the replacement.

Refunds

Because orders are paid by cash on delivery, approved refunds are paid in cash or by another method we agree on with you. We will contact you to arrange it once your request is approved.

Cancellations

You can cancel your order free of charge any time before it is dispatched by contacting us. Once an order is out for delivery, it can no longer be cancelled.